Privacy Policy

Last updated: January 1, 2026

This page explains how Artistly.ai collects, uses, shares, and protects personal information.

This Privacy Policy (“Policy”) describes how Artistly.ai (“Artistly,” “Company,” “we,” “us,” or “our”) collects, uses, processes, stores, discloses, and safeguards personal information when you access or use our website, software, applications, and related services (collectively, the “Service”).

By accessing or using the Service, you acknowledge that you have read and understood this Policy. If you do not agree, you must discontinue use of the Service.

1. Scope & Applicability

This Policy applies to all visitors, users, and customers of Artistly.ai and covers personal information collected through the Artistly.ai website and web applications, account registration and purchases, customer support interactions, and marketing communications.

This Policy does not apply to third-party websites, services, or platforms that may be linked to or integrated with the Service. Your use of those third parties is governed by their privacy policies.

2. Personal Information We Collect

2.1 Information You Provide

We may collect personal information you voluntarily provide, including:

Name
Email address
Billing address (if provided)
Purchase and transaction details (e.g., product purchased, invoice metadata)
Account credentials and profile data
Support tickets, chat logs, and communications you send to us

Payment Information: We may use third-party payment processors (e.g., PayPal/Stripe or other providers). We do not intentionally store full payment card numbers on our servers. Payment processors handle card data in accordance with their own policies.

2.2 Information Collected Automatically

When you use the Service, we may automatically collect:

IP address
Browser type/version and device identifiers
Operating system
Referral URLs and pages viewed
Approximate location (derived from IP)
Usage logs and interaction data (e.g., features used, timestamps, errors)

2.3 Cookies & Similar Technologies

We may use cookies and similar technologies for login/session functionality, security, preferences, and analytics and performance measurement. You may disable cookies in your browser; however, some parts of the Service may not function properly.

3. How We Use Your Information

We use personal information for the following purposes:

To provide, operate, maintain, and secure the Service
To create and manage user accounts
To process purchases and deliver access to products/features
To provide customer support and respond to inquiries
To improve performance, usability, and feature development
To detect, prevent, and investigate fraud, abuse, security incidents, and technical issues
To comply with legal obligations and enforce our policies

We may also use aggregated or de-identified information for analytics, reporting, and improving our offerings.

4. Legal Bases for Processing (GDPR/UK GDPR)

Where applicable, we process personal data under one or more lawful bases, including performance of a contract (providing the Service), legitimate interests (e.g., security, fraud prevention, service improvement), consent (where required), and compliance with legal obligations.

5. Sharing & Disclosure of Information

We do not sell your personal information.

We may share personal information only as necessary to operate the Service, including with:

Service providers and processors (hosting, analytics, support tools, email delivery, payment processors)
Professional advisors (legal, accounting, compliance) where necessary
Authorities where required by law, court order, or to protect rights/safety
Business transfers (merger, acquisition, asset sale, restructuring), subject to appropriate confidentiality protections

Service providers are permitted to process information only under our instructions and for the purposes described in this Policy.

6. International Data Transfers

Your information may be stored or processed in countries other than your country of residence. Where required by applicable law, we use reasonable safeguards intended to support lawful cross-border transfers.

7. Email Communications; Marketing; Opt-Out (CASL)

We may contact you by email to provide account notices, service updates, security information, software updates, promotions, marketing materials, and information about new or related products, features, or offers.

By purchasing or using our apps, you expressly consent to receiving electronic communications from us, including commercial electronic messages as defined under Canada’s Anti-Spam Legislation (CASL). This consent includes emails related to product updates, service announcements, promotions, and marketing communications.

You may withdraw consent to receive marketing or promotional emails at any time by clicking the “unsubscribe” link in any such email or by contacting us at support@artistly.ai. Unsubscribe requests will be processed promptly and in accordance with applicable law. Withdrawal of consent does not affect essential transactional or service-related communications, including account notices, security alerts, receipts, or support responses.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide the Service, maintain business records, comply with legal obligations, and resolve disputes and enforce agreements. We may delete or anonymize data when it is no longer required, subject to legal retention requirements.

9. Data Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. Despite these measures, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Do Not Track

Some browsers offer “Do Not Track” signals. The Service may not respond to all such signals uniformly, as standards and implementations vary.

11. Your Rights & Choices

11.1 Rights for EU/EEA/UK Users (GDPR/UK GDPR)

Where applicable, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion
Restrict or object to certain processing
Request data portability
Withdraw consent where processing is based on consent
Lodge a complaint with a supervisory authority

11.2 Other Jurisdictions

Depending on your location (including certain Canadian provinces and U.S. states), you may have additional privacy rights. We will respond to verified requests as required by applicable law.

To exercise rights, contact support@artistly.ai. We may request identity verification to protect your information.

12. Children’s Privacy

The Service is not intended for individuals under eighteen (18) years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided personal information to us, contact us and we will take appropriate steps to delete it.

13. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Your interactions with third-party websites are governed by their own policies.

14. Changes to This Policy

We may update this Policy at any time. Changes become effective when posted. Your continued use of the Service after changes are posted constitutes acceptance of the revised Policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: support@artistly.ai